How to Hire a Plumber for Your New Home: 8 Crucial Questions to Ask

How to Hire a Plumber for Your New Home: 8 Crucial Questions to Ask

Your plumbing system is one of the most neglected yet most crucial features in your home. A small leak can result in a huge, expensive mess if you don’t fix it quickly. Therefore, it is important that you have someone to call when plumbing emergencies happen.

Don’t wait for the water to leak or the pipes to burst before thinking of hiring a professional plumber. Instead, find the best person for the job even before you have moved to your new home, wherever you may be in the world.

It may seem that looking for the right plumbing contractors is a time-consuming, daunting task, but it shouldn’t be. Because if you know the proper questions to ask and get the best answers, you will definitely be able to single out the best 24-hour plumber in Melbourne, for example, with ease and confidence.

Here are the top eight questions you must ask a plumbing contractor before making a commitment.

1. Are you licensed?

Having a plumbing license indicates that the plumber is qualified to perform any plumbing job your property requires and is registered with a reputable governing body. Remember, never assume that they have one (without actually asking them), and never simply take the plumbing contractor’s word for it. Instead, ask them to show their actual license to you. If the plumbing company you’re considering does not have the proper license, start checking out other service providers.

2. Are you insured?

A plumbing company with an insurance policy in place is one that will protect their employees in case they suffer from injuries while on the job. Without this insurance, you might be the one responsible for paying the medical bills of any injured worker. So to prevent this from happening, make sure to check if the plumber has the necessary insurance. Again, ask them to provide you with proof of their insurance and bonding.

3. Does the quotation cover all potential costs?

Be meticulous about the quotes you will receive, especially when done over the phone. Reputable plumbers will find time to personally assess your home’s plumbing problems before giving you an estimate.

Once you receive the quotation, don’t forget to ask if it covers everything that is required to complete the job, including the full cost of labor and materials and any delays caused by any unforeseen hitches.

4. Who will perform the job?

If the job will not actually be performed by the plumbing contractor, but by their subcontractors, be sure to ask about the latter’s experience and credentials. Take note that the skills and qualities of the contractor do not necessarily reflect the capabilities and attitude of everyone in the organization.

Of course, you don’t want to let an inexperienced plumber deal with the plumbing issues, while you pay for the fees of an expert. You have to make sure that you will get great value for the money you pay.

5. Is the rate fixed or hourly?

To avoid any additional charges after the job is done, you need to clarify if the plumber’s rate is fixed or hourly. Fixed rates are favorable because you know at once how much you will be paying.

But if the rate is set per hour, be vigilant by asking about the plumber’s experience and how long it will take for the repair/replacement to be finished, assuming that all the pipes are easily accessible.

6. When will I make my payment?

For small plumbing projects, reputable plumbers will ask for full payment once the job is completed. But for major jobs, they will most likely ask you to pay a certain upfront cost while the remaining percentage will be paid in installments. So if the plumber asks for full payment even before the project starts, walk away!

7. Do you offer warranties?

Warranties can be a huge benefit if something wrong happens immediately after the completion of the job. A warranty is one of the best instruments that can protect your plumbing investment. So before the plumber starts any plumbing task, make sure to ask if they offer warranties.

8. Will you clean up the mess afterwards?

Plumbers are expected to clean up the work area once the job is finished. In reality, not all companies observe this practice, but the reputable and trusted ones do. So don’t hesitate to ask if cleanup is included in the service you’ve paid for. If not, ask them why and how much more it will cost if you get them to clean up their work site.

Not all plumbing contractors are the same. So if you have worked with a kind, reputable plumber before, don’t assume that the next plumber you’ll be hiring before settling into your new home will deliver the same kind of service, in case you have just relocated interstate or overseas. So make sure to ask these eight crucial questions before making a final decision on the plumbing company to hire.


Based in South Melbourne, Blue Diamond Plumbing was founded in 1985, working on new homes, repairs and commercial contracts. Over time they have grown to become some of the best plumbers Melbourne has to offer. Since 2001 the company has specialised in Emergency Plumbing and Property Maintenance, Repairs and Renovations for homes and businesses in Melbourne and inner city suburbs. Owner Rod Diamond has over 30 years experience with emergency plumbing in Melbourne’s inner suburbs.


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